Vaisala hereby certify that the warranty covers defects in materials and workmanship of all products for a period of at least one (1) year from the date of delivery. Selected products are covered for up to 2 years, or 5 years.
Find standard warranty periods for each product models from here
Vaisala can help you extend your Warranty & Support Services at the time of purchasing new equipment, so your devices keep running at a minimum cost.
An extended warranty will add protection to the life of your instrument - additional years of warranty coverage to the factory warranty provided by Vaisala.
To make a warranty claim, please fill in the form or log in to MyVaisala Service portal.
At Vaisala, we are dedicated to protecting our planet. Our warranty process emphasizes repair over replacement to extend the life cycle of products and reducing waste. By choosing to repair, we minimize our environmental footprint and support a more sustainable future (*).
(*) A new device will be provided to you at no cost if the device cannot be repaired under warranty
Customer’s claimed devices will be evaluated against Vaisala Warranty Terms & Coverage. Check details from section 12
Warranty Period, Warranty Extended Contract, and Device Condition are checked at this point Find the cause of problem and support customer with a proper warranty solution.
Based on the evaluation, Vaisala technical experts will give a decision:
If claimed devices are evaluated remotely and out-of-warranty decision is given, claimed devices can be fixed with the Repair & Calibration service from here or with instructions from Vaisala technical experts.
Under warranty | Out of warranty |
| Under Factory Warranty, Service Warranty or Warranty Campaign Period Active Warranty Contract | Factory Warranty, Service Warranty Period or Warranty Campaign Expired No Valid Warranty Contract |
| Warranty claim is made during Warranty Time Frame above | Warranty Claims are made after the Warranty Time Frame above |
| Products are used properly | Products are misuse or unauthorized modifications, have defects due to normal wear and tear, accidents, or natural disasters |
| Products are repaired, altered, modified or serviced under Vaisala authorization | Products are repaired, altered, modified or serviced by other parties than Vaisala authorization |
Warranty Decisions Table: Describe how Vaisala determines whether a claimed device is covered by warranty or not. See section 12 for further details.
Standard warranty terms and conditions are stated in the section 12 from General Conditions of Sale and Service of Vaisala Oyj document.
Serial number indicates the manufacturing date or warranty start date of your product. Use the table below to estimate the warranty start date. The standard warranty is automatically invalid after the warranty period expires. Depending on the model of your device, the warranty period are varied.
With MyVaisala, customer can see the warranty status of devices more automatically and comprehensively using the serial number.
| Year Code (first letter) | X (2025), W (2024), V (2023), U (2022), T (2021), S (2020), R (2019), P (2018), N (2017), M (2016), L (2015) |
| Week of Year (first two digits) | 01 through 52 |
| Day of Week (third digit) | 1 – 5, Monday = 1, Friday = 5 |
For example, serial number S4950003 above means your product was manufactured on Friday, week 49 of 2020 and delivered to you shortly afterwards.
If the serial number of your product does not follow this logic, please make a warranty claim for warranty evaluation.
Vaisala warrants all products manufactured by Vaisala to be free from defects in workmanship or material for at least one year from the date of delivery. Check further in section 12 from here
Depending on the model of your device, warranty period are varied. Further information can be found in here!
After shipment or from the manufacturing date, warranty status becomes active automatically and becomes invalid after the warranty period. The manufacturing date of a device can be calculated from its serial number, follow these instructions here.
Warranty claims are made electronically through these two channels: MyVaisala Service Portal and Warranty Claim Form
Warranty claims need at least a proof of purchase (sales order number), product serial number and description of issue to proceed.
Technical support experts from Vaisala will guide you further steps to fix your issue. Alternatively, customer can purchase a repair service from here to have your defective device(s) repaired in Vaisala's service centers
