Warranty services Make a warranty claim MyVaisala service portal Warranty Process Warranty decision Terms & Coverage Warranty status estimation Make a Claim FAQ Vaisala hereby certify that the warranty covers defects in materials and workmanship of all products for a period of at least one (1) year from the date of delivery. Selected products are covered for up to 2 years, or 5 years. Find standard warranty periods for each product models from here Warranty Extend or Upgrade Vaisala can help you extend your Warranty & Support Services at the time of purchasing new equipment, so your devices keep running at a minimum cost.An extended warranty will add protection to the life of your instrument - additional years of warranty coverage to the factory warranty provided by Vaisala. Extend or Upgrade Vaisala warranty process: When and how to make a warranty claim? 1. Warranty suspicion Vaisala devices get faulty or operate abnormally 2. Evaluate warranty coverage Check warranty coverage through product model and serial number 3. Gather documents or information Proof of purchase: sales order numberProduct serial numberDescription of issue 4. Make a warranty claim Create a warranty claim if the device is under warranty coverage Create a support request if warranty coverage is invalid Making a warranty claim To make a warranty claim, please fill in the form or log in to MyVaisala Service portal. MyVaisala service portal Warranty claim form Vaisala warranty process: What happens after making the claim? Warranty Claim Follow warranty claim instructionMake warranty claim & receive further instruction from Vaisala Warranty Evaluation & Troubleshooting Vaisala's technical team will evaluate the warranty claim either in remotely or in regional Vaisala Service Center.Additional information from customer may be needed during the evaluation phase for the claim to be processed. Warranty Decision Receive warranty decision and report on the case from usProduct under warranty may be getting a repaired or a replacing new product backIn the absence of warranty coverage, a repair/replacement quote is provided. Vaisala’s commitment to sustainability At Vaisala, we are dedicated to protecting our planet. Our warranty process emphasizes repair over replacement to extend the life cycle of products and reducing waste. By choosing to repair, we minimize our environmental footprint and support a more sustainable future (*). (*) A new device will be provided to you at no cost if the device cannot be repaired under warranty Warranty evaluation & troubleshooting Customer’s claimed devices will be evaluated against Vaisala Warranty Terms & Coverage. Check details from section 12Warranty Period, Warranty Extended Contract, and Device Condition are checked at this point Find the cause of problem and support customer with a proper warranty solution. Warranty decision & resolution Based on the evaluation, Vaisala technical experts will give a decision:Product is under warranty will be repaired/replaced for free-of-charge.Product is not under warranty: a repair/replacement is quoted.If claimed devices are evaluated remotely and out-of-warranty decision is given, claimed devices can be fixed with the Repair & Calibration service from here or with instructions from Vaisala technical experts. Vaisala warranty decisions Under warrantyOut of warrantyUnder Factory Warranty, Service Warranty or Warranty Campaign PeriodActive Warranty ContractFactory Warranty, Service Warranty Period or Warranty Campaign Expired No Valid Warranty ContractWarranty claim is made during Warranty Time Frame aboveWarranty Claims are made after the Warranty Time Frame aboveProducts are used properlyProducts are misuse or unauthorized modifications, have defects due to normal wear and tear, accidents, or natural disastersProducts are repaired, altered, modified or serviced under Vaisala authorization Products are repaired, altered, modified or serviced by other parties than Vaisala authorizationWarranty Decisions Table: Describe how Vaisala determines whether a claimed device is covered by warranty or not. See section 12 for further details. Warranty terms & coverage duration Standard warranty terms and conditions are stated in the section 12 from General Conditions of Sale and Service of Vaisala Oyj document. Industrial measurements products 1 year (12 Months) 1 year (12 Months) What is covered?Vaisala warrants most industrial measurement products manufactured by Vaisala to be free from defects in workmanship or material for at least one year from the date of delivery. Contact your Vaisala Sales Representative for specific product service warranty details Make a warranty claim 2 years (24 Months) 2 years (24 Months) What is covered?Industrial instrument (Indigo Transmitter, Humidity and Temperature, Dewpoint, Carbon Dioxide, Biogas Quality, Moisture in Oil, Hydrogen Peroxide, Pressure): Indigo200s, 300s, 510s, 520s, 500MIK, Indigo80, HMP80, DMP80, HM70, HM40, DM70, MM70, HMP1, HMP3, HMP4, HMP5, HMP7, HMP8, HMP9, TMP1, HMT330, HMT370EX, HMT310, HMT120, HMT130, HMM100, HMM105, HMM170, HMP60, HMP63, HMP110, HMP113, SHM40, HMK15, HMP155, DTR500, HMT330MIK, HMT300TMK, DMP5, DMP6, DMP7, DMP8, DMT340, DMT345, DMT346, DMT152, DMT143, DMT143L, DMT132, DSS70A, DPT146, DPT145, GMP343, GMP231, GMP251, GMP252, MMP8, MMT330, MMT310, MMT162, HPP271, HPP272, PTU300, PTB330, PTB330TS, PTB210, PTB110, SPH10, SPH20, PDT101, PDT102.Continuous Monitoring & Data Logging: AP10, RFL100, HMP115, TMP115, DL2000, - DL4000, DL1000-1400, DL1016-1416, DL1700, CAB100, CA10, CWL100.Power & Liquid Measurement (Biogas Quality, Dissolved Gas Analysis, Liquid Concentration): MGP261, MGP262, OPT100s, Polaris PR53AC, Polaris PR53AP, Polaris PR53GC, Polaris PR53GP, Polaris PR53M, Polaris PR53W, Polaris PR53SD, FC-11. Make a warranty claim 5 years (60 Months) 5 years (60 Months) What is covered?Industrial Instrument (Humidity and Temperature, Carbon Dioxide):TMW90s, HMW90s, HMD62, HMD65, TMD62, HMDW110, TMI110, HMS110, TMW80s, HMW80s, TMD80s, HMD80s, HMS80s, TMS80s, GMW90, GMW80, GMD110. Power & Liquid Measurement (Dissolved Gas Analysis): MHT410 Make a warranty claim Weather and environment products 1 year (12 Months) 1 year (12 Months) What is covered?Vaisala hereby certify that the technical warranty covers defects in materials and workmanship of all products for a period of at least one (1) year from the date of delivery. In the event that your product is not listed, make a warranty claim for warranty evaluation Make a warranty claim 2 years (24 Months) 2 years (24 Months) What is covered?Automatic Weather Station AWS810, Automatic Weather Station AWS810 Solar Edition, WA15 Wind Set for high-performance wind measurement, WMT700 Ultrasonic Wind Sensor Series, WXT530 Weather Transmitter Series.Contact your Vaisala Sales Representative for specific product service warranty details. Make a warranty claim 3 years (36 Months) 3 years (36 Months) What is covered?WindCube Ground-based Vertical Profiler Lidar, WindCube Offshore Vertical Profiler Lidar.Others or Above: Contact your Vaisala Sales Representative for specific product service warranty details. Make a warranty claim Estimating warranty start date Serial number indicates the manufacturing date or warranty start date of your product. Use the table below to estimate the warranty start date. The standard warranty is automatically invalid after the warranty period expires. Depending on the model of your device, the warranty period are varied.With MyVaisala, customer can see the warranty status of devices more automatically and comprehensively using the serial number.Year Code (first letter)X (2025), W (2024), V (2023), U (2022), T (2021), S (2020), R (2019), P (2018), N (2017), M (2016), L (2015)Week of Year (first two digits)01 through 52Day of Week (third digit)1 – 5, Monday = 1, Friday = 5 For example, serial number S4950003 above means your product was manufactured on Friday, week 49 of 2020 and delivered to you shortly afterwards.If the serial number of your product does not follow this logic, please make a warranty claim for warranty evaluation. Frequently Asked Questions What does the Vaisala warranty cover? Vaisala warrants all products manufactured by Vaisala to be free from defects in workmanship or material for at least one year from the date of delivery. Check further in section 12 from here How to identify warranty period of devices? Depending on the model of your device, warranty period are varied. Further information can be found in here! How can I track warranty status of the device? After shipment or from the manufacturing date, warranty status becomes active automatically and becomes invalid after the warranty period. The manufacturing date of a device can be calculated from its serial number, follow these instructions here. How do I make a warranty claim? Warranty claims are made electronically through these two channels: MyVaisala Service Portal and Warranty Claim Form What documents are required to file a warranty claim? Warranty claims need at least a proof of purchase (sales order number), product serial number and description of issue to proceed. What should I do if my warranty claim is denied? Technical support experts from Vaisala will guide you further steps to fix your issue. Alternatively, customer can purchase a repair service from here to have your defective device(s) repaired in Vaisala's service centers Contact & Support Support & Warranty Contact Vaisala HelpdeskPlease access Support Portal for further informationOrSend your concerns through email to [email protected] Other Contacts Local Sales ContactsPlease access these sites for further information of local contactFind your local contactor Find local service partnersOthersFor other topics and support, please use and submit Contact Form Other Contacts MyVaisala Service PortalLogin to MyVaisalaWarranty claim formFill the form
Frequently Asked Questions What does the Vaisala warranty cover? Vaisala warrants all products manufactured by Vaisala to be free from defects in workmanship or material for at least one year from the date of delivery. Check further in section 12 from here How to identify warranty period of devices? Depending on the model of your device, warranty period are varied. Further information can be found in here! How can I track warranty status of the device? After shipment or from the manufacturing date, warranty status becomes active automatically and becomes invalid after the warranty period. The manufacturing date of a device can be calculated from its serial number, follow these instructions here. How do I make a warranty claim? Warranty claims are made electronically through these two channels: MyVaisala Service Portal and Warranty Claim Form What documents are required to file a warranty claim? Warranty claims need at least a proof of purchase (sales order number), product serial number and description of issue to proceed. What should I do if my warranty claim is denied? Technical support experts from Vaisala will guide you further steps to fix your issue. Alternatively, customer can purchase a repair service from here to have your defective device(s) repaired in Vaisala's service centers
What does the Vaisala warranty cover? Vaisala warrants all products manufactured by Vaisala to be free from defects in workmanship or material for at least one year from the date of delivery. Check further in section 12 from here
How to identify warranty period of devices? Depending on the model of your device, warranty period are varied. Further information can be found in here!
How can I track warranty status of the device? After shipment or from the manufacturing date, warranty status becomes active automatically and becomes invalid after the warranty period. The manufacturing date of a device can be calculated from its serial number, follow these instructions here.
How do I make a warranty claim? Warranty claims are made electronically through these two channels: MyVaisala Service Portal and Warranty Claim Form
What documents are required to file a warranty claim? Warranty claims need at least a proof of purchase (sales order number), product serial number and description of issue to proceed.
What should I do if my warranty claim is denied? Technical support experts from Vaisala will guide you further steps to fix your issue. Alternatively, customer can purchase a repair service from here to have your defective device(s) repaired in Vaisala's service centers
